Support

We're here to help. Find answers below or reach out to our team directly.

Contact Us

For questions, issues, or feedback, email us at gl@graylin.ai. We aim to respond within 24 hours on business days.

Common Topics

Account & Sign-In

• Can't sign in? Make sure you're using the same method you registered with (email, Google, or Apple). If you've forgotten your password, use the "Forgot Password" link on the sign-in screen.
• Delete my account: Go to Profile → Delete Account in the app, or email us and we'll process it within 48 hours.
• Change my email: Contact us at gl@graylin.ai with your current and new email address.

Subscription & Billing

• View your plan: Go to Profile → Usage & Billing to see your current plan, usage, and billing history.
• Cancel or change plan: Visit Profile → Usage & Billing to manage your subscription.
• Refunds: Contact us within 7 days of a charge for a review. Refund eligibility depends on usage and timing.

AI Assistant

• Response quality: Graylin uses third-party AI models. Response quality depends on your configured model provider and the specificity of your prompts.
• Tool errors: If a tool (email, web search, task creation) fails, check your configured connections in Settings → Connections.
• Rate limits: Usage limits are based on your subscription plan. Check your remaining quota in Profile → Usage & Billing.

Connections & Integrations

• Google services: Connect your Google account in Settings → Channels to enable Gmail, Calendar, Drive, and Contacts access.
• WhatsApp: Link your WhatsApp account in Settings → Channels to send and receive messages through Graylin.
• API keys: Add your own AI provider keys in Settings → Your Providers to use your preferred models.

Privacy & Data

• Your data is isolated: Each workspace runs in its own encrypted environment. Your data is never shared with other users.
• Data export: Contact us to request an export of your data.
• Read our policies: See our Privacy Policy and Terms of Service for full details.

System Status

If you're experiencing connectivity issues, check that you have a stable internet connection. For service outages or maintenance, we'll communicate via email to registered users.

Feedback

We value your input. If you have feature requests, suggestions, or general feedback, email us at gl@graylin.ai.